Retours

**Refund Policy**


At Lunoptica, we are committed to ensuring your satisfaction with our sunglasses. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a refund or exchange. Please read the following terms and conditions to understand our refund process.

**Eligibility for Returns**

To be eligible for a return, your sunglasses must meet the following criteria:

- The return request is made within 30 days of the original purchase date.
- The sunglasses are in their original, unused condition, with all tags and packaging intact.
- Proof of purchase is provided.

**Non-Returnable Items**

Certain items are non-returnable for hygiene and safety reasons. These include:

- Sunglasses that have been worn or used.
- Sunglasses that are not in their original condition.
- Items not accompanied by the original proof of purchase.

**How to Request a Return**

To request a return, please follow these steps:

1. Contact our customer support team at **lunopticfr@gmail.com** with your order number and the reason for your return.
2. Our customer support team will guide you through the return process and provide you with a return authorization.
3. Carefully package the sunglasses in their original condition, along with any accessories or documents.
4. Include a copy of your proof of purchase within the return package.
5. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the package's safe return.

**Refund Process**

Once we receive your returned sunglasses and inspect them to ensure they meet our return criteria, we will initiate the refund process. Refunds will be processed within a reasonable timeframe, and you will be notified by email once the refund is approved.

**Exchanges**

If you wish to exchange your sunglasses for a different style or color, please indicate this when you contact our customer support team. We will guide you through the exchange process and provide further instructions.

**Shipping Costs**

Please note that shipping costs for returning sunglasses are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will cover the return shipping costs.

**Contact Us**

If you have any questions or need further assistance with the return process, please contact us at **lunopticfr@gmail.com**. Our customer support team is here to help you.

By using our website and making a purchase, you agree to the terms and conditions of this Refund Policy.



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